Privacy Policy
Last updated: 12/01/26
1. Overview
This Privacy Policy explains how Local Wise Owl collects, uses, and protects your personal data in line with UK GDPR and the Data Protection Act 2018.
2. Data Controller
Local Wise Owl Ltd is the data controller for information collected via the platform.
3. What Data We Collect
We may collect:
- Name, email, phone number
- Service request details
- Payment transaction references
- IP address and device data
- Communications via the platform
We do not collect unnecessary or excessive personal data.
4. How We Use Your Data
We use your data to:
- Connect you with service providers
- Facilitate payments
- Provide customer support
- Comply with legal and tax obligations
- Improve platform performance
We do not sell personal data.
5. Sharing Data
We may share data with:
- Service providers you engage with
- Payment processors
- IT and hosting providers
- Legal or regulatory bodies where required
All partners are required to meet UK GDPR standards.
6. Legal Bases for Processing
We process data based on:
- Contract performance
- Legitimate interests
- Legal obligations
- Consent (where required)
7. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal and accounting compliance
8. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Data portability
- Lodge a complaint with the ICO
9. Data Security
We use appropriate technical and organisational measures to protect your data. No system is completely secure, but we follow best practice.
10. International Transfers
Data is stored within the UK or transferred only to countries with adequate protection safeguards.
11. Contact
For privacy queries: admin@localwiseowl.com